Shipping/Policies

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We greatly appreciate all orders and require no minimums 

There is a standard £6.00 delivery charge for all UK orders regardless of weight. All items are sent 2nd class recorded under 2 kg (We will often use a courier for heavier items) 

As I run Scentdog alongside my training I may not be able to send order confirmations and tracking details out until the evening as this is all done manually

International orders are charged a fixed £16.00 delivery charge. This may need to be altered in light of the current situation and international courier charges have increased. 

For international orders - please include a daytime telephone number for the courier. This information is never passed on. 

 This is normally a tracked and signed for service.  

If the quote  from the shipping company is higher than £16.00 then the buyer will be contacted prior to shipping and advised of this. Most international courier companies require a phone number and this is only used for delivery information and not saved.  

BREXIT - with the UK leaving the EU, your order maybe detained at the border for a bit, which means you will have to wait just a little longer for your order to arrive. Customs and Duty tax, whilst I make every effort to ensure the correct paperwork and information is added to all orders I can not predict if there will be additional charges once your package enters your country. 

Apologies,

We’re a new business, juggling many roles and while we get to grips with what you like to order and in what quantities, we’re having to tread carefully with our packaging. We know it’s not ideal and it’s certainly not what we want - we’d love to be able to deliver a consistent experience for you all - but until we have a few more months under our belt, we’re having to tread carefully. We don’t want to spend a load of money on packaging no one wants or needs. That creates waste and also is potentially harmful to us as a start-up business.

We’re also very conscious of our impact on the environment, not least of all the use of plastic in our products and packaging. Plastic is a great material for our scent work kit: most importantly it is safe for our dogs, but easy to clean and also hard wearing.

As a way of killing two birds with one stone, we have adopted a policy of reusing as much of our packaging as possible (to date we’ve not only used nearly all the packaging from our suppliers in sending out our orders to you, we’ve also begged and borrowed packaging from friends and family). Apart from being a positive step towards reducing our impact on the world, it gives us, as a small business a great deal of flexibility as well as saving some costs which allows us to offer better value to you and also support our growth.

We know the packaging may not always look the prettiest and it is not our intention to pursue this indefinitely; we will find new ways of supporting the environment in the future, but for now, we hope you will support this initiative.

Scentdog 

We have a 100% Customer Satisfaction Policy.   Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges).   Please include a copy of the packing slip. If you could also give us your reason for the return, along with instructions about your choice of exchange or refund.

When kits are returned we reserve the right to inspect the kit first before issuing a refund.  We need to ensure everything is in new condition.

We respect your right to privacy & agree to never share or sell any of your personal information. This information is collected for the sole purpose of completing the order.   

No one likes spam and we will protect your personal info! 

I may on occasion want to send you information regarding new products or offers.  

Unfortunately many scentwork related items are not specific for this growing sport and are taken from other industries to be used as a training aid in scent work. Please think carefully about the type of dog you are training and whether the item is suitable for that use. 

In no event shall (Scentdog) be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any scent work item purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Scentdog is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product. In no event should you allow your pet to use this product unattended, nor should you leave any children unattended in the presence of this product as it may present a choking hazard.